Last updated: [06/09/2026]

Thank you for shopping with Gruesome Haywire. We hope you love your order. If you are not completely satisfied with your purchase, please review our returns policy below.

1. Your Right to Cancel

If you are purchasing from the UK, you may have a legal right to cancel your order within 14 days of receiving your items.

If you wish to cancel your order, you must notify us within 14 days of receiving your order.

Once you have notified us that you wish to cancel, you must return the item to us within 14 days.

2. Returns

To be eligible for a return, items must be returned in a suitable condition.

Where possible, items should be returned:

• Unworn and unused, except for trying the item on
• In their original condition
• With any original tags and packaging

Please take reasonable care of the item while it is in your possession.

3. Sizing Issues

If an item does not fit or you ordered the incorrect size, you may still be eligible to return it in accordance with your legal cancellation rights.

We strongly recommend checking our size guide before placing an order.

We strive to provide excellent customer service and want you to be satisfied with your experience with Gruesome Haywire.

We offer covered returns to help ensure that your expectations are met. Once you have contacted us by email regarding your return and your return has been approved, we will provide you with a prepaid shipping QR code.

You can take the QR code to the designated drop-off location or delivery service provided in your return instructions to send your item back to us.

 

4. Faulty, Damaged or Incorrect Items

If your item arrives damaged, faulty or incorrect, please contact us as soon as possible at:

[gruesomehaywire@gmail.com]

Please include your order number and, where possible, photographs showing the issue.

If an item is confirmed to be faulty, damaged or incorrect, we will work with you to provide an appropriate remedy in accordance with your legal rights.

Nothing in this policy affects your statutory rights.

5. Refunds

Once we receive and inspect your returned item, we will process any refund due.

Refunds will generally be made using the original payment method.

For cancelled orders, refunds will be provided in accordance with applicable consumer law.

Please note that return postage costs for non-faulty items may not be refunded where the customer is responsible for those costs.

6. How to Start a Return

To start a return, please contact us at:

Email: [gruesomehaywire@gmail.com]

Please include:

• Your name
• Your order number
• The item(s) you wish to return
• The reason for your return

We will provide instructions on how to return your item.

7. Return Address

Please contact us before sending an item back so we can provide the appropriate return instructions and return address.

8. Exchanges

We currently [DO / DO NOT] offer exchanges.

If we do not offer exchanges, customers may return an eligible item in accordance with this policy and place a new order for the preferred item.

9. Contact Us

If you have any questions about our Returns & Refund Policy, please contact us:

Gruesome Haywire
Email: [gruesomehaywire@gmail.com]
Website: [gruesomehaywire.com]